Frequently Asked Questions

 

Orders & Shipping

How long will it take to receive my order?

Each candle is carefully inspected before it leaves our studio. Orders are typically processed within 1–3 business days. Once your order ships, you'll receive a tracking email so you can follow its journey.

Can I change or cancel my order?

If you need to make changes, please contact us as soon as possible. We begin processing orders quickly, so while we can't guarantee changes after an order is placed, we'll always do our best to help.

My order arrived damaged. What should I do?

If your candle arrives damaged, please contact us within 48 hours of delivery with your order number and photos of the candle and packaging. We'll make it right as quickly as we can

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Our Candles

What makes your candles different?

Every candle is hand-poured in small batches using our signature proprietary artisan wax . This premium blend offers a smooth, clean burn, beautiful scent throw, and a luxurious finish while highlighting the natural character of handcrafted candles.

Rather than mass-producing our products, we focus on quality craftsmanship, carefully selected ingredients, and timeless one of a kind fragrances designed to elevate your space.

What fragrances do you use?

We use clean, premium fragrance oils that are thoughtfully chosen for both performance and quality. Our fragrances are clean, formulated without unnecessary harsh ingredients, allowing you to enjoy sophisticated scents that fill your home beautifully.

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Candle Care

Why is the first burn so important?

The first burn establishes your candle's "memory." Allow the wax to melt completely across the surface before extinguishing the flame. This usually takes 2–4 hours and helps ensure an even burn throughout the life of your candle.

Why is there wax left on the sides of my candle jar?

This is completely normal with our natural apricot, coconut, and beeswax blend.

Unlike paraffin or soy candles, our artisan wax blend burns differently and may leave a thin layer of wax along the sides of the vessel during the first several burns. As your candle continues to burn, this wax gradually melts back into the melt pool and is typically consumed later in the candle's life.

This is a natural characteristic of premium plant-based waxes and does not affect the performance, fragrance, or overall burn time of your candle.

How long should I burn my candle?

For the best experience, burn your candle for 2–4 hours at a time. This encourages a full melt pool while helping preserve both the fragrance and wick.

Should I trim the wick?

Yes. Trim the wick to approximately ¼ inch before each burn. This produces a cleaner flame, minimizes soot and smoke production, and extends the life of your candle.

Why is my flame too high or producing smoke?

A taller flame usually means the wick has become too long. Extinguish the candle, allow it to cool completely, trim the wick to ¼ inch, and relight.

When should I stop burning my candle?

For safety, discontinue burning your candle when approximately ½ inch of wax remains in the bottom of the vessel.

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Ingredients

What is your candle wax made from?

Our candles are crafted using a premium, proprietary blend that took two years of testing to perfect

We created this wax because it delivers exceptional fragrance performance, a beautiful creamy appearance, and a slow, clean burn while showcasing the natural beauty of artisan candle making.

Are your candles clean?

Yes. We believe luxury should also be thoughtful. Our candles are made with premium ingredients, multi-purpose vessels and clean fragrance oils that are carefully selected for both quality and performance.

Why does my candle have slight imperfections?

Because every candle is hand-poured, slight variations in color, texture, or surface appearance are completely normal. Natural waxes also respond to changes in temperature and humidity, making every candle uniquely beautiful.

These variations are signs of authentic craftsmanship, not defects. Wabi Sabi Y'all

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Product Information

How strong are your scents?

Our candles are designed to provide a balanced fragrance experience. You'll notice a scent that fills the room without becoming overpowering.

The strength of a candle's fragrance can vary depending on room size, airflow, ceiling height, and the specific fragrance you choose.

How should I store my candle?

Store your candle in a cool, dry place away from direct sunlight and excessive heat. This helps preserve both the fragrance and appearance.

Can I reuse the candle vessel?

Absolutely. Once your candle has finished burning and cooled completely, remove any remaining wax, wash the vessel with warm soapy water, and give it a second life as a planter, pen holder, makeup brush container, or decorative storage piece.

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Returns

Can I return my candle?

Due to the handmade nature of our products and the personal nature of fragrance preferences, we do not accept returns on burned candles.

If your order arrives damaged or there is an issue with your purchase, please contact us. We genuinely want you to love your experience and will always work with you to find a solution.

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Candle Safety

• Never leave a burning candle unattended.
• Trim the wick to ¼ inch before each burn.
• Burn on a stable, heat-resistant surface.
• Keep away from children, pets, drafts, and flammable materials.
• Do not burn for longer than 4 hours at a time.
• Stop burning when approximately ½ inch of wax remains.
• Allow the vessel to cool completely before handling.

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Still Have Questions?

We're always happy to help.

If you don't see your question here, please reach out through our Contact page. We love hearing from our customers and are always happy to help you get the most out of your candle.